Terms of service

Version October 30, 2026 (draft for legal review)

These terms are an agreement between you and Mirav Labs ("we"), which runs Qartoos, for creating and running an online shop on Qartoos. By creating a shop you confirm you are at least 18, that you're opening it for a business (including a sole proprietorship) based in the United States, and that you accept these terms.

Your shop

You are the seller for every order placed in your shop. You are responsible for your products, prices, descriptions, stock, shipping, returns, refunds, warranties and customer service, and for complying with the laws that apply to your business, including consumer protection, product safety, labeling, advertising and FTC rules (for example on shipping times, endorsements and reviews).

You must not sell anything illegal, counterfeit, recalled, restricted or harmful, or use your shop to mislead customers, infringe anyone's rights or send unsolicited messages. We may suspend or close a shop that breaks these terms or the law, or that receives repeated customer complaints.

Payments

Card payments in your shop are processed by Stripe through the Stripe account you connect. Payment processing services for sellers on Qartoos are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By connecting Stripe you agree to the Stripe Services Agreement, as Stripe may modify it from time to time. As a condition of Qartoos enabling payment processing through Stripe, you agree to provide Qartoos accurate and complete information about you and your business, and you authorize Qartoos to share it and transaction information related to your use of Stripe's payment processing services.

Money from your customers is paid by Stripe directly to your bank account; we never hold it. Stripe's fees are set and charged by Stripe. Payments you take in person are between you and your customer.

Sales tax

You are responsible for deciding where you must collect sales tax, registering with those states, setting the rates you charge in your shop, and filing and paying the tax you collect. The sales tax settings in your admin only add the rates you enter at checkout; they are not tax advice and do not register you anywhere.

Shipping

Shipping labels you buy through your Shippo account are provided by Shippo and the carriers under their own terms, and paid for by you through Shippo.

Fees

The Free plan has no subscription fee and no fixed end date. We take no commission on your sales on any plan. For shops created from 31 October 2026, Free covers 50 orders each calendar month; if your shop goes past that, we will ask you to move to a paid plan within 7 days, and your shop keeps taking orders. Shops created before that date keep unlimited orders on Free. Paid plans (Starter, Growth, Brand and Scale) are billed monthly or yearly in advance at the prices shown in your admin under Plan & billing. Starter and Growth include unlimited orders. Brand and Scale include a number of orders each calendar month, shown there; we never stop your shop taking orders, and orders beyond the included number are charged at the per-order price shown, billed after the month ends. An order counts when it is confirmed: card orders once paid, pay-in-person orders when placed. Trials and unpaid plans return to Free when they end. You can ask for a refund within 7 days of your first paid month. We will tell you before any change to fees takes effect.

Your data and your customers' data

Your products, orders and customer details belong to you. We process them on your behalf only to run your shop, keep backups and provide support, and we don't sell them or share them for advertising; for your customers' data we act as your service provider. You are responsible for having a privacy policy in your shop, honoring your customers' privacy choices (including opt-outs of "sale or sharing" under California and other state laws), and for getting consent before sending marketing texts or emails. Our privacy policy explains how we handle your own personal information.

Content and copyright

You keep the rights to your content and give us permission to host and display it to run your shop. To report content that infringes your copyright, email support@example.com with the details required by the Digital Millennium Copyright Act.

Service, warranties and liability

We work to keep shops online and secure but provide the service "as is" and cannot guarantee uninterrupted service. To the extent the law allows, our total liability to you is limited to the fees you paid us in the three months before the claim, and we are not liable for lost profits or indirect, incidental or consequential losses, or for the acts of Stripe, Shippo, carriers, domain registrars or other third parties. You will indemnify us against claims arising from your products, your shop's content or your breach of these terms or the law.

Changes to the service and plans

We keep improving Qartoos, so features, limits and plans change over time. We may change, limit or discontinue a feature, a plan (including the Free plan) or the service as a whole. For changes that reduce what you can use, we will give you at least 30 days' notice by email and in your admin. Changes to paid plan prices or features apply from your next billing period; if we discontinue a paid plan or the service, we will refund any unused, prepaid period in proportion. During the notice period you can keep using your shop and export your products, orders and customer details.

We may update these terms. We will tell you about material changes in advance by email or in your admin and ask you to accept them; the version and date are shown at the top of this page.

Closing your shop

You can close your shop at any time by contacting us, and export your products, orders and customer details from your admin first.

Inactive and unpaid shops

To keep the service running well for active sellers, we may delete the following shops, with their products, orders, customer details and photos, after emailing you a warning:

• a shop on the Free plan that has not gone live, or has not completed setup, within 30 days of being created;
• a shop whose owner or admins have not signed in to the admin for 60 consecutive days;
• a shop whose paid plan has remained unpaid for more than 14 days.

Deleted shops cannot be restored.

Contact and governing law

Email support@example.com. Our postal address is Mirav Labs, 123 Main Street, Wilmington, DE 19801. These terms are governed by the laws of the State of Delaware, and the state and federal courts there have exclusive jurisdiction.